Dialpad
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Contact Center Software by Dialpad 

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The Dialpad Experience

Deliver Exceptional Customer Experiences

Why Dialpad?

Cloud-based, get up and running in minutes

Easy-to-use for agents, managers, and supervisors

Out of the box dashboards, reporting, & native integrations

AI-powered recommendations help agents in real-time

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Increase customer satisfaction by intelligently routing calls to your top tier agents. Uncover the why behind call volumes with dashboards and out of box reports that arms supervisors with the data they need to make smarter calls.

Smart Routing, Smarter Agents

Match caller inquiries with the right agent without lifting a finger. Automatically route calls as soon as agents are available. Enable in-queue callbacks for flexible support.

Same Day Deployments

Connect agents in a matter of minutes with a cloud-based platform that only requires an internet connection. Work across existing devices with no net-new hardware purchases.

Coach Agents for Success

Surface answers to agents automatically with keyword triggers. Receive alerts when caller sentiment changes. Monitor and listen in during live calls or review agent screen recordings after.

Easily Deployable

A cloud-based platform that’s instantly deployable in over 60+ countries, no hardware purchases required.

HD Voice Quality

Intelligent call routing ensures voice traffic travels the shortest path possible, meaning better quality for agents and customers.

Flexible Call Routing

Choose how you route calls with options that include IVRs, skills-based, and agent status.

Out of the Box Reporting

Automatically surface call volumes, service levels, agent statuses, and more with analytics, dashboards, and wallboards.

Natively Integrated

Work seamlessly with other platforms like Zendesk, Salesforce, Front, Kustomer, and Slack.

Easy To Use

Real-Time Feedback 

Customer Insights 

Hold, transfer, and record calls from a single place

Never leave agents lost for words with answers on demand

Surface customer details on every call

70,000+ of the world’s most innovative companies choose Dialpad

With Dialpad, we can set up a new call center in 10 minutes from anywhere. We have the flexibility to manage our call center on our own and it’s easy.

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MIKE MONTEIRO

Communications System Manager, Education First 

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With Dialpad, we can set up a new call center in 10 minutes from anywhere. We have the flexibility to manage our call center on our own and it’s easy."

"

MIKE MONTEIRO

Communications System Manager, Education First