More than 50 employees?
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See how your business can benefit from Dialpad
Cloud-based, get up and running in minutes
Easy-to-use for agents, managers, and supervisors
Out of the box dashboards, reporting, & native integrations
AI-powered recommendations help agents in real-time
Increase customer satisfaction by intelligently routing calls to your top tier agents. Uncover the why behind call volumes with dashboards and out of box reports that arms supervisors with the data they need to make smarter calls.
Match caller inquiries with the right agent without lifting a finger. Automatically route calls as soon as agents are available. Enable in-queue callbacks for flexible support.
Connect agents in a matter of minutes with a cloud-based platform that only requires an internet connection. Work across existing devices with no net-new hardware purchases.
Surface answers to agents automatically with keyword triggers. Receive alerts when caller sentiment changes. Monitor and listen in during live calls or review agent screen recordings after.
A cloud-based platform that’s instantly deployable in over 60+ countries, no hardware purchases required.
Intelligent call routing ensures voice traffic travels the shortest path possible, meaning better quality for agents and customers.
Choose how you route calls with options that include IVRs, skills-based, and agent status.
Automatically surface call volumes, service levels, agent statuses, and more with analytics, dashboards, and wallboards.
Work seamlessly with other platforms like Zendesk, Salesforce, Front, Kustomer, and Slack.